Orders are mailed out within 7 days via Australia Post. Details with a tracking number will be sent via email once your package has been posted.
Please double check to ensure your address is correct as we will not be responsible for orders mailed out to incorrect addresses.
Returns will only be accepted for damaged products not for a change of mind ie. We do not accept exchanges. If your product arrives damaged please email images of the damage within 7 days of receiving the goods. Once confirmed by us via reply email you may choose to have a replacement product shipped to you at our cost or receive store credit. We do not offer cash refunds.
Killiekrankie Distillery does not provide your personal information to 3rd parties, the only exception to this being to provide your mailing information to Australia Post for the delivery of your purchases. We value your privacy. Customers need to opt in to be added to our mailing list and to receive special offers and promotions from us. Customers can opt out of this at anytime. Customer information for these purposes is kept confidential and securely stored on our server.